Privacy Policy

Effective Date: March 1, 2025 | Last Updated: March 1, 2025

1. Introduction

Welcome to GRSIX AI. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you use our services.

By accessing or using GRSIX AI, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services. This policy applies to all users, including business clients, website visitors, and third-party partners.

2. Information We Collect

We collect various types of data, including but not limited to:

2.1. Personal Data

Name

Email address

Phone number

Payment details

Business details (if applicable)

Job title and company affiliation

Profile and preference settings

2.2. Usage Data

IP address

Device information (operating system, device type)

Browser type and version

Log files detailing usage history

Interaction history with our services, including AI-generated responses

Pages visited, links clicked, and session durations

Performance metrics and system diagnostics

2.3. AI Processing Data

Call transcripts and voice recordings (if applicable)

Email and message content processed via AI

Metadata related to communications

AI-enhanced customer interactions and analysis

Automated decision-making data points

2.4. Cookies and Tracking Technologies

Session cookies

Persistent cookies

Analytics and tracking technologies (e.g., Google Analytics, Meta Pixel)

Behavioral tracking for optimizing user experience

Heatmap and clickstream analysis

3. How We Use Your Data

We use your data for the following purposes:

To provide, maintain, and improve our services

To process transactions and payments securely

To enhance AI training and performance (anonymized and aggregated)

To personalize your user experience and recommend relevant services

To send transactional and promotional communications

To comply with legal obligations and enforce our policies

To prevent fraud, cyber threats, and abuse

To analyze customer trends and usage patterns for service enhancement

To facilitate seamless integrations with third-party software

To provide AI-powered insights and automation

To engage in customer support and troubleshooting

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with:

Service Providers: Third-party vendors assisting with payment processing, AI enhancement, customer support, and analytics.

Legal and Compliance Authorities: If required by law, legal processes, or governmental requests.

Business Transfers: In case of mergers, acquisitions, or asset sales.

Affiliates and Partners: When collaborating with trusted business partners.

Marketing and Advertising Platforms: Limited data may be shared for targeted advertising and retargeting purposes.

Third-Party API Integrations: If our platform is used alongside other third-party applications.

5. Data Storage and Security

We implement robust security measures to protect your data, including:

Encryption of sensitive data in transit and at rest

Secure data storage using industry best practices

Access control and multi-factor authentication mechanisms

Regular security audits and penetration testing

Data minimization strategies to limit unnecessary retention

Anonymization and pseudonymization where applicable

Monitoring and threat detection systems to mitigate risks

6. International Data Transfers

Your data may be processed and stored in countries outside your jurisdiction. We ensure adequate protection through:

Data transfer agreements adhering to GDPR and CCPA standards

Compliance with Privacy Shield and other international frameworks

Secure cloud storage providers with global compliance certifications

7. Your Rights and Choices

Depending on your location, you may have rights including:

Access and Correction: Request access to your data and correct inaccuracies.

Deletion: Request deletion of your personal data, subject to regulatory requirements.

Opt-out of Marketing: Unsubscribe from promotional emails and advertisements.

Restrict Processing: Limit how we process your data for certain uses.

Data Portability: Obtain a copy of your data in a structured format.

Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

Objection to Automated Decisions: Challenge automated processing that affects your rights.

To exercise your rights, contact us at grsixai@gmail.com

8. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage reviewing their policies before engaging with them. These third parties may collect additional data, which is subject to their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such a collection, we will take appropriate steps to delete it. Parents or guardians can request the removal of a minor's data by contacting us.

10. Data Retention Policy

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Data retention policies include:

Account-related data retained until the account is deleted

AI training data stored in anonymized format

Transactional and financial records retained for tax compliance

Security logs maintained for forensic analysis

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant changes will be communicated via email or notifications. We encourage you to review this policy regularly to stay informed.

12. Contact Information

For questions or concerns regarding this Privacy Policy, contact us at:

GRSIX-AI

grsixai@gmail.com